Refund Policy

From VitaSteel Ring's

How to Return Your Ring For Exchange

We include one (1) size exchange with your ring purchase within the first 60 days on ring orders, after that, it's $39.95 each time ($24.95 if you purchased the lifetime warranty).

(Style change is $24.95)

https://vitasteel.com/product/style-exchange/

It is the Customer's responsibility to send their ring back for exchange.

Send your ring to the address below for exchange. Include a note with the name the order was under and the size you want.

Make sure you send it USPS in a padded envelope (with tracking number) so it won't breakthrough.

(The post office letter sorting machine cannot handle anything thicker than a quarter and will rip the ring out of the letter and can even damage the sorting equipment)

Check our site to see if we carry the new ring size that you want and if it is in stock. If not, contact us to see the shipping time frame.

Putting it in the ring box (or felt bay) and the little plastic bag it came in is the best way to send it back. If you no longer have the little bag, wrap the ring in tissue before placing it in the little box or inside a baggie if you no longer have the box. This protect's the ring in the mail.

Send USPS, not UPS. UPS cannot deliver to a PO Box.

VitaSteel Rings

PO Box 882

Brigham City UT 84302-0882

Please include a note with:

Name

Address

email (so we can send tracking info)

Phone:

If you have a copy of your order, all that would already be on it.

Note: VitaSteel is not responsible for any rings lost in the mail system, so get a tracking number so you can make a claim if this happens.

VitaSteel is not responsible for stolen packages after delivery. Make sure you have a secure post box.

The post office will not give tracking or insurance to a ring that is not properly packaged.

A lost ring or a lost or stolen package would fall under our Lost or Stolen Ring Claim of $44.95 if you purchased the lifetime warranty:

https://vitasteel.com/product/lost-ring/

Return Policy

Show sales have a 3-day cancellation policy.

If you need a different size, you are welcome to exchange it within 60 days of your delivery date.

Website Sales: VitaSteel gives you a 30-day Return Policy on Tungsten, Titanium, Damascus, and Ceramic Rings: If you are not satisfied with your purchased ring or need a different size, you are welcome to return or exchange it within 30 days of your delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Past 30 days, return for exchange only up to 60 days on a new unworn ring. One (1) processed exchange disqualifies any return for a refund.

All Returns and Exchanges: (customer responsible for sending their ring back to us).

Made-To-Order and Special orders are non-cancelable and only exchangeable if we have the size you need instock.

All Rings shipped in the USA come with a 60-day manufacturer defect Warranty and a 60-day size exchange (USA Only).

Outside the USA we must use UPS, FedEx, or DHL, so add $29.95 per exchange

Send your ring to the address below. Include a note with the name of the order was under. Make sure you send it USPS in a padded envelope (with a tracking number) so it won't break through. (The post office letter sorting machine cannot handle anything thicker than a quarter and will rip the ring out of the letter and can even damage the sorting equipment)

Putting it in the ring box (or felt bay) and the little plastic bag it came in is the best way to send it back. If you no longer have the little bag, wrap the ring in tissue before placing it in the little box or inside a baggie if you no longer have the box. This protects the ring in the mail.