Return Policy

Show sales have a 3-day cancellation policy. If you need a different size, you are welcome to exchange it within 60 days of your delivery date.

 

Website Sales: VitaSteel gives you a 30-day Return Policy on Tungsten, Titanium, Damascus, and Ceramic Rings: If you are not satisfied with your purchased ring or need a different size, you are welcome to return or exchange it within 30 days of your delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Past 30 days, return for exchange only up to 60 days on a new unworn ring. One (1) processed exchange disqualifies any return for a refund.

All Returns and Exchanges: (customer responsible for sending their ring back to us).  

Made-To-Order and Special orders are non-cancelable and only exchangeable if we have the size you need instock.

All Rings shipped in the USA come with a 60-day manufacturer defect Warranty and a 60-day size exchange (USA Only).

Outside the USA we must use UPS, FedEx, or DHL, so add $29.95 per exchange

Send your ring to the address below. Include a note with the name of the order was under. Make sure you send it USPS in a padded envelope (with a tracking number) so it won't break through. (The post office letter sorting machine cannot handle anything thicker than a quarter and will rip the ring out of the letter and can even damage the sorting equipment)

Putting it in the ring box (or felt bay) and the little plastic bag it came in is the best way to send it back.  If you no longer have the little bag, wrap the ring in tissue before placing it in the little box or inside a baggie if you no longer have the box. This protects the ring in the mail.

Send USPS, not UPS. UPS cannot deliver to a PO Box.

 

VitaSteel Rings
PO Box 882
Brigham City UT 84302-0882

 

Please include a note with:

• Name
• Address
• email (so we can send tracking info)
• Phone:
• If you have a copy of your order, all that would already be on it.

Note: VitaSteel is not responsible for any rings lost in the mail system, so get a tracking number so you can make a claim if this happens.

The post office will not give tracking or insurance to a ring that is not properly packaged.

A lost ring or a lost or stolen package would fall under our Lost or Stolen Ring Claim of $44.95 if you purchased the lifetime warranty:

https://vitasteel.com/product/lost-ring/