How to Return Your Ring For Exchange
We include one (1) exchange with your ring purchase within the first 60 days, after that its $39.95 each time (discounted if you purchased the lifetime warranty).
It is the Customers responsibility to send their ring back for exchange.
Send your ring to the address below for exchange. Include a note with name the order was under and the size you want. Make sure you send it USPS in a padded envelope (with tracking number) so it won't break through. (The post office letter sorting machine cannot handle anything thicker then a quarter and will rip the ring out of the letter and can even damage the sorting equipment)
Check our site to see if we carry the new ring size that you want and if it is in stock. If not, contact us to see shipping time frame.
Putting it in the ring box and little bag it came in is the best way. If you no longer have the little bag, wrap the ring in tissue before placing it in the little box or inside a baggie if you no longer have the box. This protect's the ring in the mail.
Send USPS, not UPS. UPS cannot deliver to a PO Box.
PO Box 901809
Sandy UT 84090-1809
Note: VitaSteel is not responsible for any rings lost in the mail system, so get a tracking number so you can make a claim if this happens.
The post office will not give tracking or insurance to a ring that is not properly packaged.
Lost ring would fall under our Lost or Stolen Ring Claim:
All Rings come with a 60 day size exchange (customer responsible to send their ring back to us).
After 60 days, $39.95 per exchange or $21.95 if you purchased the life-time warranty
Show sales have a 3 day cancellation policy.
Internet Sales (Purchased on website) have a 10 day (from day received) return for refund policy, less the $15.95 shipping and handling charge & any other shipping fees such as Priority Mail or Express Mail in the original order. (All Bonus items, ie. hotel certificates, silicone ring, etc. must be returned with ring for refund)
Past 10 days, return for exchange only up to 60 days One (1) processed exchange disqualifies return for refund.
Special orders are non-cancel-able and non-exchangeable.
All Rings shipped in the USA come with a 60 day Manufactures Defect Warranty and a 60 day size exchange (USA Only).
Outside the USA we must use UPS, FedEx or DHL, so add $29.95 per exchange